Slugcatgo.com provides responsible return/exchange service for all customers. Once you find the products are defective, missing, different from our description or size issue, please follow the steps below for the service you need.

Step one: Please contact our customer service via e-mail (auling233@gmail.com) within two days after the package get delivered, describing the issue you meet  and providing several clear photos of the products you receive. Our customer service will determine whether we could provide the return/exchange service according to the information you provide.

Step two: If it is confirmed that the products could be returned, our customer service will inform you the return address and other details of the return requirements. Please return the products in its origin condition within two weeks after delivery. The shipping method could only be the airmail offered by local post office. And we are not responsible for the return shipping fee which needs to be at customer's cost.

Step Three: After receiving and checking the items returned which need to be in its original condition, we will arrange the refund or replacement within 3 working days (weekends and holidays excluded).